Last updated: March 2026
1. About This Policy
Nebula Accounting Pty Ltd (ABN 90 674 964 357) ("Nebula Accounting", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and disclose your personal information when you use our website (nebulaaccounting.au), enquire about our services, or engage us as your accountant.
2. What Information We Collect
We may collect the following types of personal information:
- Your name, email address and phone number (via our contact and enquiry forms)
- Business name and ABN (when you engage our services)
- Financial and tax information necessary to provide accounting services
- Newsletter subscription email addresses
- Any other information you voluntarily provide to us
We collect only the information necessary to provide our services or respond to your enquiry.
3. How We Collect Information
We collect personal information:
- Directly from you when you complete our contact form, subscribe to our newsletter, or engage our services
- From third parties such as the ATO, ASIC or other government agencies where required for your engagement
- Via our website — we may collect basic usage data (such as pages visited) through standard web analytics
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide the accounting services you have engaged us for
- Prepare and lodge tax returns, BAS statements and other documents on your behalf
- Send our newsletter and tax insights (only where you have subscribed)
- Meet our legal and professional obligations as a registered Tax Agent
- Improve our website and services
We will not use your information for any purpose that you would not reasonably expect.
5. Disclosure of Your Information
We will not disclose your personal information to third parties without your consent, except where:
- Required by law (e.g. disclosure to the ATO or ASIC in connection with your engagement)
- Necessary to provide our services (e.g. to our secure software providers such as Xero or MYOB)
- Required by our professional obligations as a CA ANZ member or registered Tax Agent
We do not sell, rent or trade your personal information to any third party for marketing purposes.
6. Storage and Security
We store personal information using industry-standard security measures. Digital records are stored using encrypted, password-protected platforms. Access is restricted to authorised persons only.
We retain client records for the periods required by law — generally 5 years for tax records and 7 years for business financial records — and securely destroy information when it is no longer required.
7. Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or outdated information
- Unsubscribe from our newsletter at any time
- Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us at info@nebulaaccounting.au.
8. Complaints
If you believe we have breached your privacy, please contact us in the first instance at info@nebulaaccounting.au. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Website Cookies & Analytics
Our website may use standard analytics tools to understand how visitors use our site. This information is aggregated and does not identify individual users. You may disable cookies in your browser settings.
10. Changes to This Policy
We may update this policy from time to time. The current version will always be available at nebulaaccounting.au/privacy.html. Continued use of our website constitutes acceptance of the current policy.
11. Contact Us
For any privacy-related enquiries:
Nebula Accounting Pty Ltd
ABN 90 674 964 357
Sydney, NSW, Australia
Email: info@nebulaaccounting.au